Relative / Representative Feedback 12th January 2019admin Q1: Do you find the staff to be friendly and polite? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q2. The Cleanliness and tidiness of the home environment? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q3. The Staffs knowledge and understanding of your relative? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q4. Your awareness of your relatives Care Plan? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q5. Is your relative encouraged to participate in interests and hobbies? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q6. Inclusion: Are you invited to attend regular reviews or contribute to their support? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q7. Is it clear who to contact if you need to? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q8. Your confidence or experience of our response with any concerns or complaints? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q9. Do you feel that you are kept updated with information about your relative? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q10. Are you happy and confident in the team providing support for your relative? (if your score is under 3 please explain what could been done differently in the comments box). 1 2 3 4 5 None Q11. Is there anything you think that we could do to improve the service we offer to your relative? We welcome additional comments you might have. 1 2 3 4 5 None If you don’t feel it is appropriate to use the questionnaire but would still like to talk to the senior management about an aspect of the organisation then please complete your name and telephone number below and a member of the Senior management team will contact you for a confidential discussion. Alternatively you can call 01255 870281 and ask for Karen Name: Tel: Please enter the following code to verify you're not a robot. Time's up
